Return and refund policy
Ziketstore Return and Refund Policy
At Ziketstore.com, we are committed to ensuring your satisfaction with every purchase. If you're not entirely satisfied, our return and refund policy is designed to be straightforward and transparent.
1. Return Eligibility
● Time Frame: You can initiate a return within 10 days from the date of delivery.
● Condition: Items must be unused, unwashed, and in their original packaging with all tags, accessories, and manuals intact.
● Non-Returnable Items: Certain products, such as perishable goods, personal care items, and intimate apparel, are non-returnable due to hygiene reasons. Specific return eligibility will be indicated on the product page.
2. Return Process
● Initiation: Log in to your Ziketstore.com account, navigate to 'My Orders,' select the item you wish to return, and follow the on-screen instructions to initiate a return.
● Pick-Up: Once the return is approved, we will arrange for a courier to pick up the item from your address. Ensure the product is securely packaged to prevent damage during transit.
● Inspection: After receiving the returned item, our quality assurance team will inspect it to ensure it meets the return eligibility criteria.
3. Refunds
● Processing Time: Upon successful inspection, refunds will be processed within 5-7 business days.
● Refund Method: Refunds will be credited to the original payment method used during purchase. For Cash on Delivery (COD) orders, refunds will be processed to your bank account or as store credit, as per your preference.
4. Exchanges
● Eligibility: Exchanges are subject to product availability. If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
5. Cancellations
● Before Shipment: Orders can be canceled before they are shipped. To cancel, log in to your account, go to 'My Orders,' select the order, and choose 'Cancel.'
● After Shipment: If the order has already been shipped, it cannot be canceled. In such cases, please refer to our return process after receiving the item.
6. Damaged or Defective Items
● Reporting: If you receive a damaged or defective item, please contact our customer support within 48 hours of delivery with photographic evidence.
● Resolution: We will arrange for a replacement or initiate a full refund, including any shipping charges incurred.
7. Additional Information
● Multiple Returns: To prevent misuse of our return policy, we reserve the right to limit the number of returns per customer.
● Policy Updates: Our return and refund policy may be updated periodically. Please review the policy on our website before making a purchase.
8. Policy changes
● Ziketstore reserves the right to update or modify this policy at any time. Any changes will be reflected on our website, and your continued use of our services constitutes acceptance of the updated policy.
For any further assistance, please contact our customer support team at Ziketstore@gmail.com
