Privacy policy
Privacy Policy
At Ziketstore, we deeply value the trust you place in us and understand the significance of secure transactions and information privacy. This Privacy Policy outlines how Ziketstore and its affiliates (collectively referred to as “Ziketstore,” “we,” “our,” or “us”) collect, use, share, or otherwise process your personal data through our website (www.ziketstore.com), mobile application, and m-site (collectively referred to as the “Platform”).
Scope of Policy
You can browse certain sections of the Platform without sharing any personal information. However, please note that Ziketstore operates exclusively within India, and our products and services are not offered outside the country. Any personal data you provide will primarily be stored and processed in India.
Agreement to Terms
By visiting our Platform, sharing your information, or using our products or services, you acknowledge and agree to:
1. The terms and conditions of this Privacy Policy.
2. The Terms of Use of our Platform.
3. The applicable service and product terms and conditions.
This Privacy Policy and its associated terms are governed by the laws of India, including but not limited to laws concerning data protection and privacy.
Important Note
If you do not agree to the terms of this Privacy Policy or any associated terms, we kindly ask you not to use or access our Platform.
Collection of Your Information
When you use our Platform, we collect and store the information you provide to us from time to time. Once you share your personal data, you are no longer anonymous to us. Wherever possible, we indicate which fields are mandatory and which are optional. You always have the choice to withhold information by opting not to use a specific service, product, or feature on the Platform
Information We Collect
1. Usage and Behavioral Data:
○ We may track your buying behavior, preferences, and other information you choose to provide on the Platform.
○ This data helps us conduct internal research to better understand our users' demographics, interests, and behavior. The research is performed on an aggregated basis to protect your privacy.
○ Information collected may include:
■ The URL you visited before accessing our Platform (whether on our Platform or not).
■ The URL you visit after leaving our Platform (whether on our Platform or not).
■ Browser details and your IP address.
2. Personal Data:
○ When you set up an account, make a transaction, or participate in events or contests, we may collect personal details such as:
■ Name, email address, phone number, and delivery address.
■ Payment details (credit/debit card or other payment instruments).
■ Medical or health-related information, if applicable.
○ Some sections of the Platform can be browsed without registration. However, activities such as placing orders or accessing certain services require account creation.
○ Your contact information is used to send you personalized offers based on your past orders and interests.
3. User-Generated Content:
○ If you post messages on our message boards, chat rooms, or other communication areas, or provide feedback on the Platform or social media handles, we collect the information you share.
○ If you use features like voice commands, virtual try-and-buy, or similar tools, we collect the data you provide during these interactions.
○ This information is retained as necessary to:
■ Resolve disputes.
■ Provide customer support.
■ Troubleshoot problems.
■ Conduct internal research and analysis, as permitted by law
4. Correspondence:
○ If you send personal correspondence (e.g., emails or letters) or if other users or third parties send us correspondence regarding your activities or posts on the Platform, we may include this information in a file specific to you.
Use of Your Information
We use your personal data to:
● Process orders, payments, and deliveries.
● Communicate regarding orders, products, services, and promotional offers.
● Assist sellers and business partners with order fulfillment.
● Enhance your experience, resolve issues, and ensure a safe and efficient service.
● Measure interest in our products and services, inform you about offers, and customize your experience.
● Detect and prevent fraud or criminal activity and comply with regulatory requirements.
● Enforce our terms and provide other uses as described during data collection.
With your consent, we may access your SMS, instant messages, contacts, location, camera, photo gallery, and device information. We may also request PAN, GST numbers, government-issued IDs, and KYC details for purposes such as issuing GST invoices or providing enhanced services. Without consent, access to certain products or services may be limited. We and our affiliates analyze demographic and profile data to improve our offerings. Your IP address helps diagnose server issues, manage the platform, and gather demographic insights.
Surveys
Occasionally, we may invite you to participate in voluntary surveys conducted by us or third-party agencies. These surveys may collect information such as contact details, demographic data, interests, lifestyle preferences, purchasing history, and voice or video recordings. This data helps us tailor your platform experience and display relevant content.
Cookies
We use cookies and similar data collection tools to:
● Analyze site usage and improve services.
●Measure promotional effectiveness.
● Enhance security and trust.
● Enable features like password-less sessions and targeted content.
Most cookies are session-based and automatically deleted after your visit. You can manage or disable cookies through your browser settings, but this may limit certain functionalities.
We also use cookies from third-party partners like Google Analytics to better understand site usage and improve marketing efforts. Learn more about how Google handles your data https://www.google.com/intl/en/policies/privacy/ or opt-out https://tools.google.com/dlpage/gaoptout.
By continuing to use our platform, you agree to the use of cookies as described.
Sharing of Personal Data
At Ziketstore, we may share your personal data internally within Ziketstore and with affiliates, related companies, and trusted third parties. These include credit bureaus and business partners (e.g., UPI platforms) to facilitate services such as deferred payment options (e.g., PayLater offered by our payment gateway partners). These entities may share your information with their affiliates and business partners for necessary checks, credit underwriting, and marketing purposes related to their products and services.
We may also share your personal data with third parties, including sellers and business partners, to:
● Provide access to products and services.
● Fulfill orders and enhance your experience.
● Gather feedback and process payments.
● Comply with legal obligations.
● Conduct market research or surveys.
● Enforce our Terms of Use and facilitate marketing efforts.
● Prevent, detect, and investigate fraud or illegal activities.
Additionally, we may disclose your personal data to law enforcement, regulatory bodies, or others when required by law or to protect the rights, property, or safety of Ziketstore, its users, or the public.
Links to Other Sites
Our platform may contain links to external websites or applications that may collect your personal data. These third-party platforms are governed by their privacy policies. Ziketstore is not responsible for their practices or content, and we recommend reviewing their privacy policies before sharing your information.
Security Precautions
We implement robust physical, electronic, and procedural safeguards to protect your data. Accessing your account information is secured via a secure server. While we strive to maintain the highest security standards, the inherent nature of internet data transmission poses certain risks. Protecting your login credentials is your responsibility.
Advertisements on Platform
We collaborate with third-party advertising partners to serve personalized ads based on your interests. These partners may use non-personal data (excluding your name, email, or phone number) to tailor ads. You can opt out of personalized ads through your device’s settings. Once opted out, Ziketstore no longer has access to your GAID.
Children's Information
Our platform is designed for individuals who can form legally binding contracts under the Indian Contract Act, 1872. We do not knowingly collect data from children under 18. By providing such data, you confirm that you have the necessary authority to do so.
Data Retention
We retain your personal data as long as necessary for the purposes for which it was collected or as required by law. In some cases, we may retain anonymized data for research and analytical purposes.
Your Rights
You have the right to:
● Access, correct, and update your personal data through the Platform.
● Delete non-mandatory information by accessing the Profile and Settings sections.
● Withdraw consent by contacting us with “withdrawal of consent” in the subject line. Note: Withdrawal may affect your access to certain services.
Your Consent
By using our Platform or providing personal data, you consent to its collection, use, storage, and disclosure as outlined in this Privacy Policy. If you provide data about others, you confirm that you have the authority to do so.
You consent to being contacted via SMS, messaging apps, calls, or emails by Ziketstore and its partners for the purposes mentioned in this Privacy Policy.
Changes to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices. Significant changes will be communicated through notices on our platform, email updates (where legally required), or by displaying the last updated date.
Customer Support
If you have any questions, concerns, or complaints regarding the collection or use of your personal data under this Privacy Policy, please reach out to us at:
Email: Ziketstore@gmail.com
We are committed to addressing your concerns promptly and ensuring your privacy is protected.
